Shipping and Returns
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Q: Where do you ship from?
A: We ship from the UK. Orders are processed within 3-7 business days unless otherwise stated (e.g., for pre-orders).
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Q: Do you ship internationally?
A: Yes! We offer worldwide shipping:
UK: £1.99
EU: £3.99
USA & International: £6.99
Note: International orders may be subject to customs duties or import fees.
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Q: How long will my order take to arrive?
A: Estimated delivery times after dispatch:
UK: 3-5 business days
EU: 5-10 business days
USA & International: 7-14 business days
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Q: How can I track my order?
A: Tracking details will be provided if applicable. For standard shipping, tracking may not be included. Please check your order confirmation email for more details.
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Q: What is your return policy?
A: We have a no refund policy, but we’re happy to offer an exchange if your item is returned within 20 days of purchase in its original condition. Please contact us first to arrange an exchange at tupuart@gmail.com.
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Q: My item arrived damaged, what should I do?
A: If your item arrives damaged, please email us at tupuart@gmail.com within 7 days with your order number and photos of the damage. We’ll do our best to resolve the issue.