Q: Where do you ship from?
A: We ship from the UK. Orders are processed within 3-7 business days unless otherwise stated (e.g., for pre-orders).

Q: Do you ship internationally?
A: Yes! We offer worldwide shipping:

• UK: £1.99
• EU: £3.99
• USA & International: £6.99

Note: International orders may be subject to customs duties or import fees.

Q: How long will my order take to arrive?
A: Estimated delivery times after dispatch:

• UK: 3-5 business days
• EU: 5-10 business days
• USA & International: 7-14 business days

Q: How can I track my order?
A: Tracking details will be provided if applicable. For standard shipping, tracking may not be included. Please check your order confirmation email for more details.

Q: What is a pre-order?
A: A pre-order allows you to purchase limited-edition products before they are made. This guarantees you’ll receive the item when it’s released. Estimated shipping dates are provided on the product page.

Q: Can I cancel my pre-order?
A: Cancellations are only possible within 24 hours of placing the order. After that, pre-orders are final due to limited production runs.

Q: What is your return policy?
A: We have a no refund policy, but we’re happy to offer an exchange if your item is returned within 20 days of purchase in its original condition. Please contact us first to arrange an exchange at tupuart@gmail.com.

Q: My item arrived damaged, what should I do?
A: If your item arrives damaged, please email us at tupuart@gmail.com within 7 days with your order number and photos of the damage. We’ll do our best to resolve the issue.

Q: What payment methods do you accept?A: We accept major credit/debit cards, PayPal, and other secure payment options offered at checkout.

Q: Are your enamel pins limited edition?
A: Yes! Many of our enamel pins are limited edition and may not be restocked once sold out. Pre-ordering guarantees your spot.

Q: How are your products made?
A: All products are designed with love by TuPu Art and carefully produced with high-quality materials like hard enamel, gold-plated accents, and archival-quality art prints.